We hope that you're able to find an answer to your question below, but if not, please contact us and one of our customer care team will get back to you within 24 hours (we may even add your question to this page to help others!)
Payment
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
We accept a wide range of payment methods which include all major credit cards and range of other popular payment options including interest-free financing, the full list of payment methods we offer is below:
All accepted credit cards; Visa, Mastercard, Maestro, American Express, Discover & Diners Club. Other payment methods we offer; PayPal. Apple Pay, Google Pay, Shop Pay, ClearPay, Klarna & Amazon Pay.
We're sorry if your preferred payment method is not accepted at this time, we're always on the lookout to provide our customers with their preferred method of payment, if you don't see your preferred payment method listed here, please let us know and we'll do our best to accommodate this for you in future.
Yay! You're saving money! (at least that's how we all like to think when something is on sale!).
Simply head to the checkout on the first page of the checkout, there will be a box for you to enter your discount code in. Make sure you click 'Apply'. On mobile, you will need to click "Show order summary" to open the area where you can enter a discount code.
The discount code box is available before the payment page so you're 100% clear on how much you can save!
*Please note, only one discount can be used per order.
Delivery
We offer free delivery on all of our orders apart from our branded merchandise to the United Kingdom, United States, Australia, New Zealand, Canada, Germany, France, Italy, Spain, Netherlands, Belgium, Portugal & Ireland.
We offer free standard delivery with tracking information for all orders.
We are our always doing our best to ensure you receive your order as fast as possible. We ship all of over our orders within 24 hours of receiving them. All orders are shipped from our distribution centres overseas which can lead to a slightly longer than usual delivery time.
Shipping Times By Country:
We have designated shipping options for the UK, USA, Australia, New Zealand, Canada, Germany, France, Italy, Spain, Netherlands, Belgium, Portugal & Ireland.
We offer international delivery for the rest of the world for only £15.00 (or your currency's equivalent) extra.
There is also a longer shipping time on international orders, this depends on the country, but in most cases is 17-25 days. Contact us to find out more information about a specific country.
Orders
When your order has been shipped, you'll receive a confirmation email from us with your tracking number, simply enter your tracking number here to track your order.
Please allow 48-72 hours after dispatch for the tracking information to be updated.
If you have any queries on order tracking, please reach out to us.: hello@flaminfitness.com.
Once you've placed your order, we get to work on shipping it out right away to ensure your order is with you as soon as possible. We completely understand that you may want to make a change to your order and you're more than welcome to contact us to request a change or cancellation. Please note that there is a slight delay on our dispatch emails so your order may have been dispatched before you're notified, if this is the case, you're welcome to return your order following our standard returns policy.
To protect our customers from any potential fraudulent activity, unfortunately, we're unable to change the address on your order after it has been placed, so please ensure that you enter your address information correctly when placing an order.
Returns
We believe that you should have the time that you need to decide if your purchase from us is the right choice for you, so we offer 30 day easy returns, meaning that you have 30 days from when your order arrives to decide if you want to keep it or return it.
Your order must be in new and unused condition to qualify for a return/refund.
You can read more about our returns policy here.
Please do not return items to our London office address, they will be returned to you. We do not accept any liability for goods that may be lost in transit via sending to this address.
To return your order, please email our friendly customer care team (hello@flaminfitness.com), with your order number, email address, item you'd like to return and the reasoning for your return.
They will be happy to assist you with processing your return and providing you with the information on where to return your product(s) to.
Please do not send returns to our London office address or any address listed on the item's packaging as we do not have the capacity to process them and will not accept liability for any goods that may be lost in transit via returning to one of these addresses.
We deeply apologise that your product arrived in such a condition, please be assured that every care has been taken in order to deliver your goods in a perfect condition, however, sometimes they can unfortunately be damaged in transit, if this is the case, then please email us (hello@flaminfitness.com), providing your order number, email address and images/photos of the defective item(s) and our customer care team will resolve this for you.